Complaints Review Meeting Form.
This is used to document discussions with an employee when a client has raised a complaint.
It records the details of the complaint, the employee’s response, any contributing factors, actions taken or required, and the agreed outcome.
The form ensures transparency, accountability, and consistency in addressing client concerns while providing a structured framework for employee feedback, learning, and improvement.
It also helps the company identify training needs and reinforces our commitment to professional standards and client satisfaction.
All information submitted will be kept confidential and used in accordance with company policy.
Our team is committed to providing the expertise and resources necessary to navigate the next steps effectively.