36. Grievance Procedure.
36.1. At Architecture North Ltd, we are committed to maintaining a positive and supportive working environment for all our employees.
36.2. We recognise that from time to time, issues or concerns may arise that employees wish to address formally.
36.3. Our Grievance Procedure is designed to provide a structured process for employees to raise and resolve workplace grievances.
36.4. These procedures apply to all employees of Architecture North Ltd who wish to raise a grievance related to their employment.
36.5. We will handle all grievances with the utmost confidentiality, disclosing information only on a need-to-know basis.
36.6. Grievances will be investigated impartially by individuals who were not directly involved in the issue.
36.7. We will strive to address grievances promptly, taking into account the complexities of each case.
36.8. We encourage employees to try to resolve issues informally before raising a formal grievance.
36.9. This can be done by discussing the concern with a line manager, HR representative, or relevant colleague. Many issues can be resolved through open communication and mutual understanding.
36.10. If an issue cannot be resolved informally or if the employee prefers to proceed formally, they should submit a written grievance to the HR department.
36.11. The grievance should include:
(a) A clear description of the grievance, including relevant dates.
(b) Details of any individuals involved.
(c) Any supporting evidence or documentation.
36.12. An HR representative will arrange a grievance meeting with the employee to discuss the concerns.
36.13. The employee will present their case and provide any additional evidence.
(a) The HR representative may ask questions and seek clarification.
36.13. A representative from HR will be present to record the proceedings.
36.14. Following the grievance meeting, the HR department will conduct a thorough investigation into the concerns raised. This may involve speaking with witnesses, reviewing relevant documents, and gathering information.
36.15. The HR department will communicate the outcome of the grievance investigation to the employee in writing.
36.17. Possible outcomes include:
(a) Upholding the grievance and implementing corrective actions.
(b) Dismissing the grievance with a rationale.
36.18. If the employee remains dissatisfied with the outcome of the grievance, they may have the right to escalate the matter further, following the relevant policies or statutory procedures.
36.19. The decision reached through the grievance process will be implemented promptly. If the grievance results in corrective actions, these actions will be taken accordingly.
36.20. Our Grievance Procedure aims to provide employees with a formal process to raise and resolve workplace grievances.
36.21. We are committed to addressing grievances promptly, impartially, and confidentially, ensuring that employees have a mechanism to seek resolution and maintain a positive working environment.