70. Quality Management Policy
70.1. This policy sets out Architecture North Ltd’s commitment to delivering high-quality architectural services that meet or exceed client expectations while complying with all applicable legal, regulatory, and industry standards.
70.1.1. Quality is at the heart of everything we do, from initial client contact to project delivery and aftercare.
70.2. This policy applies to all employees, contractors, consultants, and any third parties working on behalf of the Company.
70.3. Architecture North Ltd is committed to:
70.3.1. Providing services that consistently meet client needs and contractual requirements.
70.3.2. Maintaining a culture of continuous improvement in all business processes.
70.3.3. Ensuring accuracy, timeliness, and professionalism in every project stage.
70.3.3. Encouraging all employees to take ownership of quality within their role.
70.4. Employees are expected to:
70.4.1. Understand and meet client requirements at every stage of a project.
70.4.2. Maintain clear, timely, and transparent communication with clients.
70.4.3. Follow established workflows, templates, and best practices.
70.4.4. Document key decisions, approvals, and changes throughout the project lifecycle.
70.4.5. Minimise errors through proper review and quality assurance checks.
70.4.6. Identify areas for process or service improvement.
70.4.7. Regularly review lessons learned from completed projects.
70.4.8. Comply with relevant legal, regulatory, and industry standards (e.g., RIBA Plan of Work).
70.4.9. Ensure all project documents are maintained in line with the Company’s data management procedures.
70.5. All Employees must:
70.5.1. Take personal responsibility for the quality of your work.
70.5.2. Follow established quality procedures and reporting requirements.
70.5.3. Raise concerns about quality issues immediately.
70.6. Line Managers must:
70.6.1. Ensure their teams are trained in relevant quality processes.
70.6.2. Monitor work output to confirm compliance with Company standards.
70.7. Management is responsible for maintaining and updating the Company’s quality management processes.
70.8. Any quality concerns or process deviations should be reported to your line manager without delay.
70.8.1. Early reporting helps prevent small issues from becoming larger problems.
70.9. Failure to follow quality procedures may lead to corrective action, retraining, or, in serious cases, disciplinary measures.