If you have missed one payment, we will automatically send you charged paper copies in addition to your online statements.

You will continue to receive charged paper copies until your payments are up to date.

We calculate interest daily based on the total amount you owe. We add together all the daily interest amounts in each statement and add the total to your invoice date.

The sooner you make your payments, even before the payment date due, the less interest you will pay.

We calculate interest daily based on 8% of the dealing rate of the Bank of England, current at the date that payment becomes overdue. We add together all the daily interest amounts in each statement period, and add together your balance on your invoice date.

We use your payments to clear any overdue amounts before we apply them to you latest statement.
We use your payments in the following order:

• any overdue amounts from your previous statement; then

• the remaining balance on your statement; then

• any recent project hours not yet shown on your statement.

We use your payments to pay off balances charged at the highest interest rate and so forth down to the lowest interest rates.

This means the more expensive balances are always paid off first.

For full details regarding your fees, invoices, payment terms, default charges, scope of services and contractual obligations, please refer to your signed RIBA Professional Services Contract.

• Invoices are issued following client sign-off or meetings.

• Payment terms are Due Upon Receipt unless otherwise agreed in writing.

• Payments can be made by BACS, debit card, or credit card.

• Clients must use their invoice number as the payment reference.

Your appointment with Architecture North Ltd is governed by your RIBA Professional Service Contract.

You can also view our current disbursement rates, administration fees and additional charges above.

We understand that unexpected situations may arise, necessitating flexibility in payment arrangements.

To assist us in effectively processing your request, we kindly request that you complete our Extenuating Circumstances Form. This form is designed to provide us with a comprehensive understanding of the factors influencing your request and will enable us to assess and address your situation appropriately

If you anticipate being unable to make payment by the due date stated on your invoice, kindly complete the form within 24 hours from receiving the invoice sent at 10:30 am. This will ensure that we promptly and comprehensively review your extenuating circumstances.

Failure to submit the form within the specified timeframe may result in the application of default charges, as outlined in our contractual agreement and detailed in the submitted invoice. This measure is necessary to uphold the terms agreed upon, as non-payment falls outside the agreed terms.

• Receipt emails are issued on the next working day at 16:00 following cleared funds being received.

• Payments received on weekends or public holidays will be processed on the next working day.

• We process personal information in accordance with UK GDPR and Data Protection legislation.

• Payment information is processed securely through third-party payment providers.

• Architecture North Ltd does not store debit or credit card details.

If you have any concerns regarding your appointment or the services provided by Architecture North Ltd, please contact us in the first instance so that we can investigate and attempt to resolve the matter.

Where a complaint cannot be resolved directly with us, you may be entitled to refer the matter to the Royal Institute of British Architects (RIBA). Information regarding the RIBA complaints procedure is available upon request.

Online payments are processed through secure encrypted payment gateways.

Clients should ensure they are using official Architecture North Ltd payment links.

We will never request card details by email.

If you have a query about your statement please contact the practice studio as soon as possible.

The earlier you contact us about a disputed entry, the more we may be able to do for you.